Fit Nation Privacy Policy
This Privacy Policy explains how Fit Nation ("Fit Nation", "we", "us", or "our") collects, uses, protects, and discloses personal information when you use the Fit Nation mobile applications and related services (together, the "Service").
Fit Nation is the dedicated mobile application provided to gym members to track their workouts, nutrition, and body progress while working with their gym and assigned coaches. The Service is powered by the CoachLink fitness platform, which operates the technical infrastructure and data processing on behalf of Fit Nation gym. By using the Service, you acknowledge the practices described in this Privacy Policy.
- No Data Selling
We never sell, monetize, or rent your personal, health, or workout data to any third party.
- No Ad Tracking
The app does not contain third-party ad networks and does not track you across other websites or apps.
- Dedicated Coaching Use
Your data is used solely to deliver workouts, diets, and support through your assigned gym coaches.
- Full Control & 30-Day Grace
Request account and data deletion in-app anytime with a 30-day grace period to restore if desired.
1. Information We Collect
We collect information you provide directly, data generated during your workouts and check-ins, and limited technical telemetry necessary to operate and secure the mobile application:
- Account Credentials & Identifiers: Your full name, email address, password hash, and third-party authentication tokens (such as Apple ID identifier when using Sign in with Apple, or Google account identifier when using Google Sign-In).
- Profile & Assessment Details: Phone number, age, gender, height, initial weight, fitness goals, training background, injuries or medical considerations you voluntarily report to your coach, dietary preferences, and availability.
- Health, Body Measurements & Workout Logs: Body weight tracking records, circumference measurements, workout logs (exercises, sets, repetitions, and weights lifted), meal and dietary adherence, and your answers to periodic follow-up check-ins (such as daily water intake, sleep duration, energy level, and muscle soreness).
- Member Uploads & Media: Progress photos, transformation pictures, chat messages, voice notes, and documents you choose to attach and share with your coach.
- Membership & Payment Records: Records of your gym package, active membership period, and bank transfer receipts or deposit screenshots you upload to verify payment to your gym. Please note that the mobile app never collects or processes credit or debit card numbers.
- Device Permissions: Access to your device camera (to take progress photos or profile pictures), photo library (to attach photos or payment receipts), microphone (to record voice notes for your coach), and push notifications (to alert you to workout reminders, new meal plans, and coach messages). These permissions are requested on-demand only when you initiate the relevant action, and can be revoked anytime in your device settings.
- Technical Information & Diagnostics: Device type, operating system version, application version, timestamp of activity, IP address, and system error logs necessary to maintain security, troubleshoot bugs, and ensure seamless performance.
2. How We Use Information
We use the collected information strictly for legitimate fitness coaching, application functionality, and account administration purposes:
- To create and authenticate your member account and manage your sign-in sessions.
- To deliver and display customized workout routines, exercise demonstrations, and meal plans provided by your gym.
- To record your workout history, set completions, and body transformation measurements over time.
- To enable direct communication, check-in reviews, and feedback between you and your assigned coaching team.
- To verify gym memberships and manage account activation and expiration dates.
- To provide optional AI-assisted coaching tools that assist coaches in evaluating check-in reports and preparing training advice.
- To send essential transactional notifications, workout reminders, and security alerts.
- To detect, investigate, and prevent fraudulent activity, security breaches, and platform abuse.
Fit Nation and CoachLink do NOT sell, rent, or trade your personal or health information to third-party data brokers or advertisers.
3. How Information is Shared
We share information only in the limited circumstances described below, and never for third-party commercial exploitation:
- With Fit Nation Gym & Your Assigned Coaches: Information you record in the application (workout logs, check-ins, measurements, progress photos, and chat messages) is shared directly with the Fit Nation gym staff and the individual coach assigned to oversee your fitness program.
- With Essential Service Providers: We share data with infrastructure partners who help deliver the service under strict confidentiality and security terms: cloud servers and database hosting, secure media storage, authentication providers (Apple, Google), transactional email and push notification dispatchers, and AI service providers for optional coach assistance.
- Legal and Safety Requirements: We may disclose information if required by applicable law, court order, or governmental regulation, or when deemed necessary to protect personal safety, investigate security violations, or defend against legal claims.
- With Your Explicit Direction: We will share information with third parties whenever you explicitly request or authorize us to do so.
4. Third-Party Service Providers
Our mobile application relies on trusted enterprise service providers to ensure secure, resilient, and reliable operation. These providers are bound by data processing agreements and are permitted to process information solely to perform services on our behalf:
- Cloud computing, API hosting, and secure data storage.
- Identity and single sign-on providers (Google Sign-In, Sign in with Apple).
- Push notification services (Apple Push Notification service and Google Firebase Cloud Messaging).
- Transactional email delivery and system monitoring.
5. Data Security
We implement rigorous administrative, technical, and physical security measures designed to protect your information against unauthorized access, loss, alteration, or misuse:
- All data transmitted between the mobile application and our servers is encrypted in transit using industry-standard TLS/HTTPS protocols.
- Authentication session tokens are stored securely in protected on-device storage (iOS Keychain and Android Keystore).
- Database multi-tenancy and row-level access controls strictly isolate Fit Nation records from any other gym or platform tenant.
While we employ robust safeguards, no electronic transmission or digital storage is 100% impenetrable. We encourage you to safeguard your account credentials, choose a strong password, and notify us immediately if you suspect any unauthorized account activity.
6. Data Retention and Account Deletion
We retain your personal data for as long as your Fit Nation membership account is active or as necessary to provide coaching and workout services.
You have full control over your account. You can request complete deletion of your account and associated personal information at any time:
- From Inside the Mobile App: Navigate to Profile → Account Settings → Delete Account (الملف الشخصي ← إعدادات الحساب ← حذف الحساب). You will be asked to confirm your identity.
- From the Web Portal: You can also request deletion or check the status of an existing request on our web page at Fit Nation Account Deletion Portal.
- 30-Day Grace Period: Every deletion request initiates a 30-day grace period. During these 30 days, your account is deactivated and hidden. If you change your mind, you can simply sign in again during this period to cancel the deletion and restore your account.
- Permanent Erasure: Once the 30-day grace period expires without cancellation, all your personal profile details, workout logs, nutrition tracking, check-in history, progress photos, and chat messages are permanently deleted from active production databases.
7. Your Privacy Rights and Choices
You have several rights regarding your personal information:
- Access and Updates: You can view and modify your profile details, contact information, and fitness targets directly in the application.
- Permission Management: You can grant, modify, or revoke permissions for camera, photo library, microphone, and push notifications at any time in your device operating system settings.
- Data Inquiries & Requests: You can contact us at any time using the contact information below to request copies of your data, corrections, or assistance with your privacy preferences.
8. Children's Privacy
The Fit Nation application is intended for gym members who are at least 16 years of age (or the minimum age required by local gym regulations with verified parental/guardian authorization). We do not knowingly collect personal information from children under 13 years of age. If we learn that personal data of a child under 13 has been collected without verified parental consent, we will promptly delete that information. If you believe a child has provided us with personal data, please contact our support team immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect enhancements to our application features, legal compliance updates, or operational changes. When modifications are made, we will update the "Last updated" date at the top of this policy. Your continued use of the Fit Nation application after any revisions signifies your acceptance of the updated policy.
10. Contact Us & Support
If you have questions, inquiries, or requests regarding this Privacy Policy or how your personal information is handled in Fit Nation, please contact us:
The Fit Nation app is provided and operated through the CoachLink platform infrastructure.